Thank the gods THAT's over!

Made it through yesterday, with only one minor catastrophe. Fortunately, I was able to fix my error.

Also fortunately, the Administrator (my direct supervisor) arrived back from her late lunch in the nick of time.

The receptionist had come back to my office to tell me that a resident's husband was waiting out in the lobby to talk to me about why he was sent to collections.

Stunned, I looked at her, and said "This is my third day...I don't know anything yet!!"
She, of course, shrugged her shoulders and walked away, leaving the man's collection letter in my hand.

I panicked. I truly don't know ANYTHING yet, and am certainly not equipped to speak to residents, patients, or family members!!

After asking my billers for ideas, and help looking over the resident's account....I took a deep breath, and decided I couldn't leave the poor man sitting out there for ever. I decided I had to at least go out and TRY to talk to him, and as I was on my way, the Admin was suddenly there to bale me out!

She talked to him while I listened. I totally would not have known what to do....I still don't even understand what SHE did!!

It took me a while to calm down from that panic.

Then, the rest of the day, I spent observing one of my billers. That was boring, but stress free.

At the end of the day, the Admin called out to me after I said good bye..."Please come back next week!" and she ran out and hugged me.

What the eff is that supposed to mean?

I am SO glad it's the weekend!